General Information
All orders are subject to product availability. If a Product is not in stock at the time you place your order, we will notify you and offer to refund you the total amount of your order, using the original method of payment.

Cancellation of Orders
Should you wish to cancel your Order for any reason, please submit a written request through our Contact Form within 24 hours after placing your Order. Cancellation of a confirmed Order is subject to cancellation fees.

Delivery Location
Products offered on our website are available for delivery to addresses in the United States of America, South America, Europe, Asia, Africa, and Australia.

Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 10 business days of the date of your order. A business day means Monday to Friday, except holidays. Please note we do not ship on Fridays and Saturdays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the Products ordered. Products may also be delivered in separate shipments.

Delivery Instructions
You may provide special delivery instructions on the Order page of our Website.

Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the Checkout page. Once at the Checkout screen, shipping charges will be displayed. Additional shipping charges may apply for a large order. You will be advised of any charges on the Checkout page. Sales tax is charged according to the province or territory to which the Product is shipped.

Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at +972 (9) 974 0100.

If you have any questions about the delivery and shipment or your order, please contact us at +972 (9) 974 0100.